JackpotCity Review — Mega Moolah, Bonuses & Payouts

Written by
Derek Morrison · Senior Casino Analyst

9.2/10

JackpotCity Review

100% up to C$1,600 (4 deposits)

• AGCO (Ontario), MGA, Kahnawake
• Games: 800+
• Min Deposit: C$10
• Payout: 24-48 hours

Visit JackpotCity

JackpotCity has been a household name in Canadian online gambling since 1998. As one of the longest-running online casinos, it has built a rock-solid reputation among players. The headline offer — a C$1,600 welcome bonus spread across four deposits — is one of the most generous in the market, and the low C$10 minimum deposit makes it accessible to all players.

Games & Software

JackpotCity offers over 800 games, primarily powered by Microgaming (now operating under the Games Global umbrella) — one of the industry's longest-running and most respected software providers. The game library is smaller than newer competitors, but the quality and reliability of each title is consistently high. You will find a well-rounded selection of online slots, table games, video poker, and live dealer games.

The slots collection is where JackpotCity truly shines, particularly when it comes to progressive jackpots. Mega Moolah — the game that holds the Guinness World Record for the largest online slot payout — is the headline attraction, and JackpotCity has produced multiple millionaire winners from this single title. Other popular slots include Thunderstruck II, Immortal Romance, and Book of Oz. For players who understand RTP and volatility, the Microgaming catalogue offers a good range of high-RTP games alongside the big jackpot titles.

The live casino is powered by Evolution Gaming and features tables for blackjack, roulette, baccarat, and game shows like Crazy Time and Lightning Roulette. While the live casino selection is not as large as what you would find at Casino Days, the quality of the Evolution tables is excellent, and Canadian-friendly options like Infinite Blackjack keep wait times minimal even during busy periods.

Bonuses & Promotions

The C$1,600 welcome package is split across your first four deposits — each deposit is matched 100% up to C$400. This four-part structure is unique among the best online casinos in Canada and gives you multiple opportunities to boost your bankroll rather than requiring one large upfront deposit. You can use each deposit bonus at your own pace.

The wagering requirement is 70x on the bonus amount, which is higher than the industry standard of 35x-40x. Slots contribute 100% toward clearing the requirement, while table games contribute at much lower rates (typically 10% or less). There is a maximum bet limit while bonus funds are active, and each deposit bonus has a 7-day clearing window. The high wagering requirement is worth noting, but the total C$1,600 bonus amount is among the largest available.

JackpotCity runs a strong loyalty rewards program that has been refined over 25+ years of operation. Every wager earns loyalty points that can be redeemed for bonus credits. The program has multiple tiers with increasing benefits, including faster withdrawals, personal account managers, and exclusive bonus offers. Regular cashback promotions and reload bonuses appear throughout the week, giving returning players consistent value beyond the welcome offer.

Registration & Getting Started

Registering at JackpotCity is a quick process. The sign-up form collects your name, email, date of birth, and address. Ontario residents must confirm their province, and you need to be at least 19 years old under Ontario gambling laws. ID verification (passport or driver's licence plus proof of address) is required as part of the standard KYC process.

One of JackpotCity's biggest advantages for new players is the C$10 minimum deposit — among the lowest you will find at any low deposit casino in Canada. This low entry point makes it easy to test the platform without a large financial commitment. Deposits process instantly for most methods, and account verification is typically completed within 24-48 hours.

Payment Methods

JackpotCity supports Interac, Visa, Mastercard, iDebit, and ecoPayz. Interac is the most popular choice among Canadian players, offering instant deposits and withdrawal processing within 24-48 hours. The C$10 minimum deposit applies across most methods, which is notably lower than the C$20 minimum required at many competitors.

Withdrawal processing is generally reliable. Interac and e-wallet withdrawals are the fastest options, typically clearing within 1-2 business days. Card withdrawals may take 3-5 business days. JackpotCity qualifies as a solid option among fast payout casinos when you use Interac. Standard withdrawal limits are in place, though the loyalty program's higher tiers unlock increased limits.

JackpotCity does not charge deposit or withdrawal fees from its end. All transactions are processed in Canadian dollars, so you will not encounter currency conversion costs. Your bank or payment provider may apply their own fees on credit card transactions.

Mobile Experience

JackpotCity offers a dedicated mobile app alongside its mobile browser experience, giving players flexibility in how they access the platform. The app is available for iOS and Android and provides a streamlined interface optimized for smaller screens. Most of the game library is accessible on mobile, including Mega Moolah and the Evolution live casino tables.

The mobile browser version works well too, loading quickly and adapting to different screen sizes. Touch controls for slot spins and table game betting feel responsive, and you can manage deposits, withdrawals, and support requests without switching to the desktop site. The mobile experience is competent, though it does not quite match the polish of mobile-first brands like LeoVegas.

Customer Support

JackpotCity provides 24/7 live chat and email support. The live chat is accessible from both the desktop and mobile versions of the site, and agents typically respond within a few minutes. Common queries — bonus questions, withdrawal status, account verification — are handled efficiently by the support team.

Email support is available for more detailed inquiries, with response times usually within 12 hours. JackpotCity also maintains a comprehensive FAQ section that covers deposits, withdrawals, bonuses, and how online casinos work. English-language support is fully available for Canadian players, and the team is generally knowledgeable about Ontario-specific regulations and requirements.

Security & Licensing

JackpotCity holds licences from the AGCO (Ontario), Malta Gaming Authority, and Kahnawake Gaming Commission. The platform uses 128-bit SSL encryption and is independently audited by eCOGRA, an internationally recognized testing agency that verifies game fairness and payout accuracy. Player funds are held in segregated accounts as required by the AGCO.

The responsible gambling toolkit includes deposit limits, loss limits, session time limits, cooling-off periods, and full self-exclusion options. Reality check notifications can be configured to remind you of your playing time at regular intervals. JackpotCity provides direct links to ConnexOntario (1-866-531-2600) and other problem gambling resources, and the self-exclusion process integrates with Ontario's provincial self-exclusion registry.

JackpotCity Screenshots

Frequently Asked Questions